Tag Archives: MBA มันดียังไง?

MBA: My impress on Organization Behavior subject

IT Management series, ,
Organization Behavior (OB) is my first subject in MBA which already finished. I got B grade which consider low grade, although I think I understand the whole concept and I also believe that I can do the final exam. Many students in the class also question about grading logic. This subject supposes not to be right or wrong, it is very subjective. It depends on how you would like to interpret your idea toward the theory. Anyway, instructor will do the final judgement on your idea and give you rating. It is totally proved that my instructor think differently from my idea.
Although I got bad grade but I still strongly believe that I got knowledge from this subject which also impress me. OB subject teaches me that in order to understand people behavior toward something, it should start from understand individual person. Each individual combines with 2 factors (heredity and ability).
  • Heredity will guide them in making decision base on past experience, it gives them motivation and also drive them to react to environment which they think it is rights to their feeling. People loves to stay in group and would like to be loved and accepted from the group or searching individual needs from the group base on Maslow hierarchy of needs.
  • Ability: Once they stay in the group, individual person will start to influence each other. The one who has stronger needs, stronger motivation skill will use his/her ability to influence others more easier. Someone in the group who has no experience on particular subject will looking for role model or leader to follow on.

 

Leader has been created from different situation base on his/her Heredity and Ability. Therefore there are many style of leaderships which suitable for different situation. Big group will become social and formal social will become organization.

Organization needs employees who believe in the same goal to improve organization to reach business target. Organization needs engagement and commitment from employees to fully contribute to organization mission. Employees also need organization to fulfill individual needs as return for their contribution. Employee’s needs are vary depend on their needs level in Maslow. Organization needs to find out their needs and balance it to get employee engagement. There are 2 kinds of engagement,

  • organization engagement
  • job engagement

There are many ways to handle the engagement for becoming good organization which I will not explain in detail but all of this are the heart of OB.

Nowadays, we can use IT to create corporate culture awareness faster by using e-learning platform and internal corporate social network channel. Company also can test each employees and use on-line quiz to check and remind their understanding.

Company also can use Net Promoter Score (NPS) on-line survey to understand the level of organization engagement, especially with their supervisor since most employee doesn’t resign because of company culture but their supervisor.

At the same time, company needs to create job challenge or special assignment to each employee with good proportion of recognition to let employees still engaging and proud with their job. 360 degree performance appraisal system may be a good employee tracking system to allow employees interaction to share their opinion toward supervisor and organization.